About TerraFirma in Roseburg, OR

TerraFirma Reviews, Complaints, and Ratings.

Check out some reviews from our happy customers

Cheryl
Portland, OR
Tuesday, February 28th
We were really happy with the work that Stephen and his crew (Gage and Ben) from Terrafirma did for us, which included installing SmartPipe, a Smart Sump Pump, and a Vapor Barrier. We were expecting the job to take at least one full day, but it only took them 4 1/2 hours. They were professional, friendly, and courteous..and really hard workers. We were impressed!
Carey
Portland , OR
Tuesday, February 28th
I looked at several crawl space encasement companies at the Portland Home and Garden Show last year. I choose Terrafirma because of the extensive knowledge I got at the show. The crew that installed the encasement was excellent. Stephen, Ben and Gage were professional, efficient, and extremely capable. When a problem came up with the Smart Jacks, they were able to explain the problem and I invested in an upgrade with the confidence that it was a necessary investment and not just an up sell. The only problem I had was that the estimator did not evaluate my crawl space well enough to communicate my expectations to the crew. The crew and the production manager, Geoff, however, came back twice to get it right. There was no guilt trips or excuses. The production crew's dedication to customer service and Angie's courteous help over the phones made this experience the best I have ever had with any home contractor. My only advice is get under the house with the estimator and review his evaluation to make sure you are on the same page. Review those expectations with the crew before they start. Then be glad you hired Terrafirma if any problems arise, because they will get it right. Their customer satisfaction is that important to them.
Deb
Eugene, OR
Tuesday, February 28th
We've had Terra Firma of Roseburg do 3 different jobs for us, and all 3 times were delighted with their work. Prior to that, a different basement waterproofing company did some work that we were much less happy with. This time, Wesley Johnson's crew waterproofed one last room in our finished basement (we originally thought we could get away with not doing that room, until the torrential rains hit in December & January.) They put in the perimeter drain system, wall coverings, and the raised tile flooring. We're pretty picky campers, so when we were not satisfied with one aspect of the wall coverings, the crew took the effort to re-do it and figured out a way to make it work. It involved difficult contour lines around the basement ceiling, with exposed beams, everything out of square, etc. When they were done it looked perfect. They worked their tails off to 6:30 PM with an hour's commute back from Eugene to Roseburg. We're very happy with the final results. Jason came back the following Monday (concrete had to dry) to finish the flooring. On one part where their stock flooring transition pieces would not work due to height differences, he actually went to Home Depot and purchased a transition threshold that worked a lot better and looks great. He caulked all the gaps neatly (the previous company didn't caulk, just left big gaps around the edges). Overall we're very happy with Terra Firma of Roseburg, and are so glad we found them.
Peenesh
Portland, OR
Tuesday, February 28th
Jason Klein from Terrafirma did a great job. He and his crew finished the project a day ahead of schedule, they were receptive to our concerns about the yard/landscaping, and they did a good job cleaning up after they were done.
Emily
Salem, OR
Tuesday, February 28th
We just moved to the area and needed work done on our basement and crawl space in order to ensure waterproofing and clean up the mess that was under our house. Right from the beginning we found the initial assessment extremely thorough and informative. We were offered educational materials about basement/crawl space issues and solutions. After much independent research on our part, we decided that the options TerraFirma was offering were sound, long-term solutions and worth the cost. Our work was then scheduled in a timely manner. Stephen, our foreman, was excellent! He communicated well with us about the project and kept us in the loop when unexpected obstacles arose. Stephen and his crew were professional and knowledgeable. I immediately trusted them as they arrived on time and were kind, respectful, and friendly. Stephen, Gage, and Ben (the crew) really went the extra mile to make our basement much better than they found it. I would definitely recommend Terra Firma to anyone.
Paula
Vancouver, WA
Tuesday, February 28th
Their staff was professional and got the work done quickly without getting in the way. Highly recommend Terra Firma Foundation Repair.
Eric
Eugene, OR
Tuesday, February 28th
Jeremy L.S. did a great job diagnosing and solving our drainage problem in Eugene. It turned out to be a much easier fix than originally thought-- which was great for us. He diverted a couple of downspouts that take water away from the foundation. The pipes are all underground, so invisible by our front porch. Thanks for a great job! He was very courteous and conscientious at all times. Everyone we dealt with at TerraFirma in Roseburg was professional yet friendly. Very easy company to do business with. Prompt with call backs and email replies.
Martin
Medford, OR
Tuesday, February 28th
Our house was getting cracks in the wall and doors would not shut right. Wesley and his crew came out on time and worked all day till dark and came back again the next day to finish. Awesome job guys, I cant believe you got it fixed. Great job on getting things looking like you guys were never here. Thanks again. Will recommend to all.
Ian
Corvallis, OR
Tuesday, February 28th
We had a water problem in the crawl space of our new house. After some research we settled on Terra Firma. Thys, the sales person, was very helpful and informative. The work crew consisting of the Foreman Stephen, Ben and Gage were awesome! They were both profesional and personable. I felt very informed and they kept me up to date on progress. While it was a time consuming and complex job they did what it took to get it done. These guys are pros in both getting the job done and customer service. They went above and beyond from the first introduction through the clean up. I would recommend Terra Firma to anyone with moisture issues in their crawl space or basement. Thank you Stephen, Ben and Gage!
Madi
Eugene, OR
Tuesday, February 28th
Madi - Feb 17, 2012 After a stressful year of flooding and mold with no help from our landlord, Terra Firma was certainly a breath of fresh air. The entire crew was SO nice and polite, and they worked solidly from 8-5 each day. Jeremy L. Schwab was a sight for sore eyes, and if I ever have any other repairs I need done I will definitely call him!
Meenak
Eugene, OR
Tuesday, February 28th
We live in an old house that has had a lot of problems with water in the basement for many years. We discovered Terra Firma at the Eugene Home Show, and they gave us a great educational book that explained everything about wet basements, that was very helpful. When Patrick came to do the estimate he was very friendly and informative, not pushy at all! I am so impressed with Jeremy Schwab and his crew! They were very prompt, courteous, friendly and hard working! They stopped to let me know everything that they were doing, and if I had questions were very happy to answer them. They had to deal with some really yucky stairs, and did an excellent job of working with them. They cleaned up after themselves also. I am so impressed with them and the job they did! I would recommend this company to anyone that needs basement repair.
Chris
Woodland, WA
Tuesday, February 28th
I was very impress with the team and the crew's foreman €œStephen€. The first encounter at the door was with smiles and an sense of enthusiasm for the project to level my 1942 floors. Making me feel reinsured the job was going to be done with a proficient professional job. At the time of completion of the job, my floors where leveled and the interior bedroom doors closed without any sticking on the jam. Plus the clean up was beyond my expectations. I will refer Terra Firma to my family and friends. Thank you... Chris
Phillip
Portland, OR
Tuesday, February 28th
Jon Keas did a great job. We have been battling water in the basement for a very long time. We saw Terrafirma at the home show in Portland. The estimator was very helpful in detailing all the work to be done. Jon and crew arrived on time were very courteous and explained all the work. Clean up was great. He and crew left place looking very neat and professional. I would be pleased to recommend Terrafirma for any future projects we may have.Thanks for a great job. Jon went above and beyond as he helped solve an additional issue with pond water levels,
Craig
Portland, OR
Tuesday, February 28th
After several years of suffering wet carpet in the finished basement of our remodeled SE Portland home every time any water blew through, I decided to get the problem fixed.TerraFirma did an outstanding job, from the estimator who clearly explained the options, to the office staff who called to remind me about the service appointment and handled billing with no hassles, to the crew who showed up on time and got the job done on schedule. I was particularly happy with the extent the team went to the protect the finished house and furnishings as they did the work and installed the system. Really exceeded my expectations. Great job by Jon Keas and his crew. I almost look forward to the next soaker now!
Todd/ Sherry
Roseburg, OR
Tuesday, February 28th
Outstanding job estimate was fast and professional. Crew showed up on time, worked there tails off and got it done right. They left the work sure that is my house very clean and tidy above and beyond other contractors that I have felt with the crews were very professional and knowledgeable I would absolutely recommend this company to any one in need of there help thank you.
Mark & Dallas
Portland, OR
Tuesday, September 4th
Our team (Dakota, Gage and Josh) were incredible !!! Words cannot describe how happy we were with their work...........we also loved working with Joshua Anderson.............he was awesome from the get go and saw the whole project through..........we will be recommending all of you and the company should the need arise !!!!!!!!!!! Many thanx !!!!
Daniella
Portland, OR
Tuesday, September 4th
Our experience with TerraFirma Foundations Systems was exceptional. Every one of the staff we interacted with--from the salesperson who conducted our preliminary evaluation and estimate, to the foreman and his crew--were responsive, professional, and patient with our questions and requests. Drew and his installation crew were prompt and timely in their arrival each day, creative in the solutions they offered up when we presented potential moisture/water problems, genuinely pleasant in their interactions with us, and demonstrated patience when explaining elements and details of the waterproofing system that were foreign to us. Additionally, the basement now looks great and we are looking forward to using the new space.
Melissa
Portland, OR
Thursday, April 25th
We had our sump pump fail and ended up with almost a foot of water in our crawl space. Worked with Terra Firma and crew to get it cleaned up and a new sump pump installed. Terra Firma and crew really took the time and effort to ensure we were happy with the work they did. Really evident they take pride in their work and value a good reputation. Thank you!
Caryl
Medford, OR
Monday, October 28th
One end of our single-story house was settling, causing many cracks in walls, doors that wouldn't close properly, bouncy floors, etc. TerraFirma installed support piers around the perimeter, lifted the house to level (a somewhat weird experience), and fixed the supports in the crawl space. I was particularly concerned that, in doing their work around the exterior of the house, they would damage or destroy shrubs (some of them quite large and not easily replaced). However, they did a wonderful job of working around all the plantings. When they were finished, it was hard to believe that they had dug many two-foot deep holes and installed the piers. Everything looked the same as before. They ONLY--extremely minor-- damage I noted this spring was to one fern that had been dormant in November and was probably walked on. It survived and is doing well. After the work was completed, the south end of the house was level, doors opened and shut easily, and floors no longer squeaked and bounced. There were a few small new cracks as everything realigned, which was to be expected. We waited a couple months and had the walls repaired and everything painted. Like having a new house! It was a lot of money to spend, but the quality of work and the 75 year warranty make us confident that any problems that might develop would be dealt with in the same excellent manner. For us it was an A+ experience.
Frank
Longview, WA
Monday, November 18th
I called many contractors to find some one to level our house a year or so ago but no one would bid on the job. They were afraid of the liability. Some contractor wanted soil engineering work done with no estimate of the cost of that work, and no assurance that the house could be leveled. I found this unacceptable, so after calling dozens of contractors I didn't like the idea but decided to just live with the problem. There was a difference in the floor height of nine inches and there was no step. A year or more later Patrick Dunn from TerraFirma called and said he had learned about our house problem from one of the contractors we had contracted and TerraFirma had a solution. TerraFirma did the job. I am extremely pleased with the work done. The workers went beyond what I expected in every way. They were friendly and polite. Answered all my many questions and work quality was superb as was cleanup each day and at job completion. There was absolutely no problems with the work done. I highly recommend TerraFirma.
TerraFirma
Average: 5 out of 5
Total Reviews: 204
Financing Options
Serving OR and WA
Our Oregon and Washington Service Area
Cities in Baker County, OR
Baker City
Halfway
Hereford
Huntington
Oxbow
Richland
Sumpter
Unity

Cities in Benton County, OR
Alsea
Blodgett
Corvallis
Monroe
Philomath

Cities in Clackamas County, OR
Beavercreek
Boring
Brightwood
Canby
Clackamas
Colton
Damascus
Eagle Creek
Estacada
Gladstone
Government Camp
Happy Valley
Lake Oswego
Molalla
Mulino
Oregon City
Portland
Rhododendron
Sandy
Welches
West Linn
Wilsonville

Cities in Clatsop County, OR
Astoria
Hammond
Seaside
Tolovana Park
Warrenton

Cities in Columbia County, OR
Clatskanie
Columbia City
Deer Island
Rainier
Saint Helens
Scappoose
Vernonia
Warren

Cities in Coos County, OR
Allegany
Bandon
Broadbent
Coos Bay
Coquille
Lakeside
Myrtle Point
North Bend
Powers

Cities in Crook County, OR
Paulina
Post
Powell Butte
Prineville

Cities in Curry County, OR
Agness
Brookings
Gold Beach
Langlois
Ophir
Port Orford
Sixes
Wedderburn

Cities in Deschutes County, OR
Bend
Brothers
La Pine
Redmond
Sisters

Cities in Douglas County, OR
Azalea
Camas Valley
Canyonville
Days Creek
Dillard
Drain
Elkton
Gardiner
Glendale
Glide
Idleyld Park
Myrtle Creek
Oakland
Reedsport
Riddle
Roseburg
Scottsburg
Sutherlin
Tenmile
Tiller
Umpqua
Wilbur
Winchester
Winston
Yoncalla

Cities in Gilliam County, OR
Arlington
Condon

Cities in Grant County, OR
Bates
Prairie City

Cities in Harney County, OR
Burns
Drewsey
Fields
Hines
Princeton
Riley

Cities in Hood River County, OR
Cascade Locks
Hood River
Mount Hood Parkdale
Odell

Cities in Jackson County, OR
Ashland
Butte Falls
Central Point
Eagle Point
Gold Hill
Jacksonville
Medford
Phoenix
Prospect
Rogue River
Shady Cove
Talent
Trail
White City

Cities in Jefferson County, OR
Ashwood
Camp Sherman
Culver
Madras
Terrebonne
Warm Springs

Cities in Josephine County, OR
Cave Junction
Grants Pass
Kerby
Merlin
Murphy
O Brien
Selma
Wilderville
Williams
Wolf Creek

Cities in Klamath County, OR
Beatty
Bly
Bonanza
Chemult
Chiloquin
Crater Lake
Crescent
Dairy
Fort Klamath
Gilchrist
Keno
Klamath Falls
Malin
Merrill
Midland
Sprague River

Cities in Lake County, OR
Adel
Christmas Valley
Fort Rock
Lakeview
New Pine Creek
Paisley
Plush
Silver Lake
Summer Lake

Cities in Lane County, OR
Blachly
Blue River
Cheshire
Cottage Grove
Creswell
Deadwood
Dexter
Dorena
Elmira
Eugene
Fall Creek
Florence
Junction City
Lorane
Lowell
Mapleton
Marcola
Noti
Oakridge
Pleasant Hill
Springfield
Swisshome
Thurston
Veneta
Vida
Walterville
Walton
Westfir
Westlake

Cities in Lincoln County, OR
Depoe Bay
Eddyville
Lincoln City
Logsden
Neotsu
Newport
Otis
Otter Rock
Seal Rock
Siletz
South Beach
Tidewater
Toledo
Waldport
Yachats

Cities in Linn County, OR
Albany
Brownsville
Cascadia
Foster
Halsey
Harrisburg
Lebanon
Lyons
Mill City
Scio
Shedd
Sweet Home
Tangent

Cities in Malheur County, OR
Adrian
Brogan
Harper
Ironside
Jamieson
Jordan Valley
Juntura
Nyssa
Ontario
Riverside
Vale
Westfall

Cities in Marion County, OR
Aumsville
Aurora
Detroit
Gates
Gervais
Hubbard
Idanha
Jefferson
Mount Angel
Saint Paul
Salem
Scotts Mills
Silverton
Stayton
Sublimity
Turner
Woodburn

Cities in Morrow County, OR
Boardman
Ione

Cities in Multnomah County, OR
Bridal Veil
Corbett
Fairview
Gresham
Portland
Troutdale

Cities in Polk County, OR
Dallas
Falls City
Grand Ronde
Independence
Monmouth
Rickreall
Salem

Cities in Sherman County, OR
Grass Valley
Kent
Moro
Wasco

Cities in Tillamook County, OR
Bay City
Beaver
Cloverdale
Hebo
Nehalem
Neskowin
Rockaway Beach
Tillamook

Cities in Umatilla County, OR
Umatilla

Cities in Wasco County, OR
Antelope
Dufur
Maupin
Mosier
Shaniko
The Dalles
Tygh Valley

Cities in Washington County, OR
Banks
Beaverton
Buxton
Cornelius
Forest Grove
Gales Creek
Gaston
Hillsboro
Manning
North Plains
Portland
Sherwood
Timber
Tualatin

Cities in Wheeler County, OR
Fossil
Mitchell
Spray

Cities in Yamhill County, OR
Amity
Carlton
Dayton
Dundee
Lafayette
Mcminnville
Newberg
Sheridan
Willamina
Yamhill

Cities in Clark County, WA
Amboy
Battle Ground
Brush Prairie
Camas
La Center
Ridgefield
Vancouver
Washougal
Yacolt

Cities in Cowlitz County, WA
Ariel
Castle Rock
Cougar
Kalama
Kelso
Longview
Ryderwood
Silverlake
Toutle
Woodland

Cities in Grays Harbor County, WA
Aberdeen
Copalis Beach
Copalis Crossing
Cosmopolis
Elma
Grayland
Hoquiam
Mccleary
Oakville
Ocean Shores
Westport

Cities in Klickitat County, WA
Appleton
Bingen
Dallesport
Glenwood
Klickitat
Lyle
Trout Lake
White Salmon

Cities in Lewis County, WA
Centralia
Chehalis
Cinebar
Curtis
Ethel
Glenoma
Mineral
Morton
Mossyrock
Onalaska
Packwood
Pe Ell
Randle
Salkum
Silver Creek
Toledo
Vader
Winlock

Cities in Pacific County, WA
Ilwaco
Long Beach
Naselle
Ocean Park
Raymond
South Bend
Tokeland

Cities in Pierce County, WA
Ashford
Dupont
Eatonville
Elbe
Graham
Roy
Spanaway
Tacoma

Cities in Skamania County, WA
Carson
Stevenson
Underwood

Cities in Thurston County, WA
Olympia
Rainier
Rochester
Tenino
Yelm

Cities in Wahkiakum County, WA
Cathlamet
Grays River
Rosburg
Skamokawa

Please call us at: 1-541-435-7673
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