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Job review from Mary in Portland, OR 97212
TerraFirma Foundation Systems
Portland, OR 97212
Multnomah County
Friday, September 30th, 2011
4.7 / 5
General Comments: We had a great experience with TerraFirma. When we discovered water and mold in our basement, we explored options on how to recreate the living space we had come to rely on. TerraFirma offered the products that made sense and their service and installation was great. We now have our living space back. It is clean and dry and should stay that way for years to come!
When we had to dig up our basement floor to fix a plumbing issue (right after our new floor was installed!), TerraFirma gave great advice for how to remove and reinstall the floor. It was well within the reach of a DIY job. When there were a couple of finishing touches remaining, they came over and helped out.
This is a great local company to do business with. I recommend them highly!
In addition to the general comments above, our customer was also given the opportunity to rate us in six key areas related to our performance as a company, from initial contact to final cleanup. They rated us on a scale of one to five stars in each category, and had the opportunity to leave comments.
We asked about...
Here's what they thought...
Our Overall Service
ahead of schedule, good quality
The First Phone Call
Our Office Staff
Our Salesperson and Sales Presentation
Great job - no big sales pressure. Good information and perspective.
Our Installation Crew
Courteous and friendly. Good work.
The Cleanup Process
Everything always left in good order.
