We had fist seen your company at multiple home shows around the Eugene area. When it was time for us to do something about our crawlspace, we knew just who to call. Your office staff was very helpful, and Casey was really great. He worked with us on what was best for US. The reason we chose TerraFirma is because of their person-ability and personality. The installation crew arrived every day on time. Every one of them was courteous and the clean up was satisfactory.
This is for Jeremy and his crew. Jeremy and his guys did a great job putting my house back where it belongs. They were prompt and very professional. There was virtually no sign that they were here, everything was put back and cleaned up. Thank you very much....I will recommend them to everybody who ask!!
For a job of this magnitude (raising the foundation of our house) we were naturally scared. But we needn't have been. Chad and his crew were wonderful. Informative, kind, polite and professional. They eased our fears and did an excellent job. Everything was accomplished beautifully and the mess that came with all that work was completely taken care of. The place looks great. Guarrenteed for 75 years, our house will not sink any more. Thank you!
Terra Firma installed nine piers to support my sinking foundation. My house is now in great shape and I can open and close all my doors easily. Foreman Drew brought excellent problem solving skills to deal with the unique challenges of my project and used his considerable knowledge to finish on time. I truly appreciated the care Drew took with my home, as if it were his own. I was also quite impressed with the finishing job on the concrete; it blends in with the old cement perfectly. I absolutely recommend Terra Firma to anyone looking for help with their foundation issues!
Everyone, from the office personnel, Ryan for the site visit, and interacting with Drew the foreman for the job was professional, enthusiastic about working with me and took the time to explain the process. It's Spring...I have lots of blooming flowers in my yard. When I talked to Drew, I told him not to worry about the flowers, Daffodils will bounce right back, and if they didn't, they would come up next year. Drew explained that he and his crew would be very careful not to damage bushes, flowers, etc. When I arrived home, after the work was complete, the only way I could tell the crew had been there was from the grass showing some foot traffic. Nothing extensive, more like when the mail carrier walks across the lawn. I went around the corner to inspect the work, everything was spotless. I could see that Drew and crew did the work, the two anchors were buried, and the ground had been dug up but flattened back down. The company and the crew really made this an easy and happy experience.
My foreman was Leo. He and his co-worker were professional and courteous. They installed a sump pump in my leaky garage and removed and replaced the old plastic in my crawl space. The quality of work was very high ( I won't know if the pump will fix the problem until it rains again, but in the Northwest you don't have to wait too long for that to happen). The new plastic looks great. Will definitely recommend TerraFirma to friends, family, and neighbors.
We had our basement waterproofed by Stephen and his crew on July 13. They were great to work with. Stephen did a great job explaining the work and modifying the bid as needed. They did a fabulous job with the clean-up. They even hauled off a bunch of stuff from our basement that had been there for years. I would use them again in a pinch.
Wesley Johnson and his crew did an amazing job repairing the foundation on my 45 year old residence. Not only was their skill at foundation repair top notch but they were esay to work with and extremely responsive to our questions and requests. The cleanup was great! When they left, the only evidence of their extensive repairs was my structurally sound (and now level) foundation. It was definitely a 5 star experience. I highly recommend this company to anyone in need of foundation repair.
Excellent job. TerraFirma Crew, Chad and Kyle, installed two helical piers under my leaning chimney and moved it back against the house and stabilized it without damage. They are fine individuals and professionals who take pride in their excellent work. I enjoyed working with them, their estimator and all the inspectors and engineers. The crew got started at 8 am and were done and gone by noon. Thanks Chad and Kyle.
This is the second time we have hired TerraFirma to work on our property. They are a great company. From the initial estimate, designing the job, the walk through, the scheduling I found the staff to be very professional. The work performed was outstanding. Drew and his crew communicated well and did an excellent job. They even left our driveway and the work area cleaner than when they arrived. I would highly recommend this company and Drew’s crew in particular.
After a stressful year of flooding and mold with no help from our landlord, Terra Firma was certainly a breath of fresh air. The entire crew was SO nice and polite, and they worked solidly from 8-5 each day. Jason did an amazing job keeping in touch with us and if I ever have any other repairs I need done I will definitely call him!
In a word excellent. Nina at the call center was very polite and was able to answer my initial questions and schedule a time for Ryan to come out for an estimate. TerraFirma was able to provide the services that I need and Ryan was able to explain things in ways I could understand. The price seemed reasonable for the quality of service I needed and I felt that Ryan didn't need to do anything more to gain my trust or feel more comfortable. Ryan went above and beyond my expectations. We will be getting our service done through TerraFirma because they are the best in town.
We are currently doing our own independent research to make sure this is the best option for our house. I'm feel great about how Casey explained things to me, I just like to do a little of my own research on the side for piece of mind. Casey gave us more than enough information during his visit so we now have a great understanding of where the project rooted from and the next steps would be. Casey was extremely professional and clearly knowledgeable in the field. The long term guarantee is the most comforting thing for me and my family as we now know homes are constantly shifting and changing. Thank you TerraFirma for everything.
The good news about working with TerraFirma, besides the great customer service and expertise in craft, was they were very honest about my situation.. Ryan specifically told me that my problem was "not as bad as you think it is" This was easily a $15k project that I was budgeting for. Ryan explained that there was another reason our floors were uneven and that it was a very simple and relatively inexpensive fix. I feel that most contractors would have tried to up sell me or just agree with me that the project was HUGE and that my invoice was also going to be HUGE, which is what I expected. Thank you TerraFirma and Ryan for your honesty, integrity and stand up work.
Working with Walt Bateman was a pleasure. He is a class act and a great representative for TerraFirma. Walt was very easy to understand and knew his trade so I was very comfortable with him.