Overall very professional, customer oriented, clear in explanations of what is needed. Both salesperson and crew were very pleasant and easy to communicate with.
Just improve the communication between the front office and the customer
I wanted to take a moment to let you know what a fabulous crew you sent to our home. We had crawl space trenching and sump pump installation done at our house on August 5-6. Wesley and his crew of three guys did the work.
I was very impressive by the crew. They were very professional, polite, and pleasant to have around. The work they did was difficult, as our house has rock under it in some places. Regardless, they did a thorough job, hammering through the rock in several locations. Wesley suggested a pump discharge location that was visually much better than the one I had in mind, even though it required extra work and pipe.
Finally the clean-up the crew did was very thorough. They wiped down door handles, swept, and cleaned up every stray rock. One crew member even asked if I could use any extra rock in my landscaping and filled in one area beautifully.
You never know what you are going to get when you have work done at your home. I am very glad that we chose TerraFirma and will definitely recommend you, should anyone I know need your services.
Everyone we dealt with from Ryan to Dana and Kieth in scheduling then the crew that came and performed the work was very professional and well informed to the job at hand.
Repair 12 floor joist footings and supports with smart jacks and additional support beam. It was great, the guys that came to do the work were very professional and kept the area clean.
I appreciated receiving the booklets on foundations and crawl space. They made me very confident that TERRAFIRMA was the best company to meet my crawl space needs.
Stephen is always on time, calls an hour or so before to give us a closer idea of arrival time. Knowledgeable to explain techniques, options we may have a close approximate costs of needed professional repair required to improve our devastation and prevent further/repeat problems. Feel welcome to let us visit with possible clients and share answers to the questions.
Drew was the lead on this project and I thought he is a great asset to the company and crew leader.
I felt that Nate Schattenkerk and his team did a great job the 3 days they were at my house, working very hard with highly professional skills and attitudes.